More Staffing is hiring a
Customer Support Specialist

Summary

Join our team as a Customer Support Specialist, providing prompt and professional customer support via chat and occasional phone calls. The ideal candidate will be familiar with Tidio, Gmail, Facebook Messenger, and Instagram Messenger.

Requirements

• Previous experience in a customer support role, preferably in an e-commerce or Shopify-based environment
• Proficiency in using Tidio, Gmail, Facebook Messenger, and Instagram Messenger
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and team members
• Strong problem-solving skills with the ability to think quickly and adapt to changing customer needs
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
• Experience making customer support phone calls
• Familiarity with other customer support tools and platforms
• A proactive approach to identifying and resolving customer issues

Responsibilities

• Provide prompt and professional customer support via Tidio, Gmail, and Facebook/Instagram Messenger
• Respond to customer inquiries, resolve issues, and offer product information and assistance
• Make outbound calls to clients when necessary to resolve issues that cannot be handled through chat, though this will account for no more than 5% of the role
• Identify and troubleshoot customer issues, working closely with other team members to ensure a quick and effective resolution
• Accurately document customer interactions and maintain detailed records of customer issues and resolutions
• Provide feedback to the management team on common customer issues and suggestions for process improvements. Generate reports as needed
• Maintain a deep understanding of our products and services to provide accurate information and support to customers
• Work collaboratively with other departments to resolve customer issues and improve the overall customer experience