Remote Customer Support Specialist

Summary

Join our team as a Customer Support Specialist and start your journey in customer support. You will be working with technology companies, offering top-notch support, and creating long-term customer relationships. The ideal candidate has a strong sense of empathy, natural fluidity in written and verbal communication, and a good sense of humor.

Requirements

• Experience in a customer support, customer service, or customer-centric role
• Proficient English speaker
• Happy to work remotely and organised in communicating with teams across different time zones (GMT, AEST, EST)
• Love interacting with and helping people, and seek to empower our customers
• Share experiences and feedback with others in order to build your skills
• Continuously seek to improve, rather than settling for the current state
• Investigative mindset and like to think out of the box

Responsibilities

• Respond to and resolve customer queries through all our channels (including email, chat, Twitter, Facebook, WeChat, Dingtalk and phone), enabling our customers to get the most out of Paddle
• Escalate advanced queries to the appropriate internal channels
• Continuously improve your knowledge of the Paddle products and increase your ability to understand more and more advanced queries in order to grow in your role
• Gather feedback, report issues, propose innovative process improvements, and actively engage in various team meetings

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Unlimited holidays
• Enhanced parental leave