Paddle is hiring a
Customer Support Specialist

Summary

The job is for a Customer Support role at Paddle, a SaaS company. The candidate will handle first line support for all self-serve customers, resolve customer queries through various channels, and improve their knowledge of the Paddle products. The ideal candidate has experience in a customer support or customer-centric role, is a proficient English speaker, and is comfortable working remotely.

Requirements

• Experience in a customer support, customer service, or customer-centric role, or eagerness to transition into first customer-focused position
• Proficient English speaker
• Able to work remotely and communicate with teams across different time zones (GMT, AEST, EST)

Responsibilities

• Handle first line support for all self-serve customers
• Respond to and resolve customer queries through various channels (email, chat, Twitter, Facebook, WeChat, Dingtalk, phone)
• Escalate advanced queries to the appropriate internal channels
• Continuously improve knowledge of the Paddle products and increase ability to understand more and more advanced queries

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Unlimited holidays
• Enhanced parental leave
• Investment in learning via constant exposure to new challenges, an annual learning fund, and regular internal and external training