RateHawk is hiring a
Customer Support Specialist in Tunisia

Summary

The job is for an Incident Resolution Manager who will resolve problems of retail and corporate clients effectively. The role involves communication with suppliers, clients, and working with CRM systems and internal databases. English proficiency at Upper Intermediate level is required, while knowledge of other languages like German/Spanish/French/Italian at B2 level is beneficial. Remote work is offered along with a flexible schedule, salary, and learning opportunities.

Requirements

• Knowledge of English on at least Upper Intermediate level
• Kindness, stress-resistance, politeness and responsibility
• Ability to learn quickly and be results-focused
• A functioning computer and microphone
• Knowledge of the travel business and booking systems

Responsibilities

• Rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system
• Advising clients on all matters concerning bookings and our product
• Communication with suppliers, hotels and clients by email and phone
• Working in CRM systems and with our internal databases

Preferred Qualifications

Knowledge of German/Spanish/French/Italian on at least B2 level

Benefits

• Remote work
• A young and active team of super specialists
• Schedule 2/2 (7 a.m. - 7 p.m. Tunisia time)
• Salary 600 euro + till 250 euro bonus kpi
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services