RateHawk is hiring a
Customer Support Specialist in Morocco

Summary

The job is for an Incident Resolution Manager who will resolve client problems, advise clients on bookings, communicate with suppliers, and work with CRM systems. The position offers remote work, a young team, flexible hours, competitive salary, bonus, learning opportunities, and corporate discounts.

Requirements

• Knowledge of English on at least Upper Intermediate level
• Kindness, stress-resistance, politeness and responsibility
• Ability to learn quickly and be results-focused
• A functioning computer and microphone
• Knowledge of the travel business and booking systems

Responsibilities

• Rapid and effective resolution of both retail and corporate clients’ problems sent through the CRM system
• Advising clients on all matters concerning bookings and our product
• Communication with suppliers, hotels and clients by email and phone
• Working in CRM systems and with our internal databases

Preferred Qualifications

Knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage)

Benefits

• Remote work
• A young and active team of super specialists
• Schedule 2/2 (7 a.m. - 7 p.m. Morocco time)
• Salary 600 euro + till 250 euro bonus kpi
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services