Customer Support Specialist Level 1

Summary

Join us in shaping the future of communication and building authentic connections that matter at Cision, where you'll thrive in an environment that champions curiosity, collaboration, and innovation.

Requirements

• High School Diploma or GED equivalent
• Technology Prerequisites: experience using CRMs, customer support platforms, meeting recording and scheduling applications, data analysis and presentation-building tools

Responsibilities

• Troubleshooting and directing customers through all areas of support services, including phone and case work
• Problem Solving: Recognizes obstacles and uses resources to identify solutions
• Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance
• Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services
• Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles
• Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments

Benefits

Professional development opportunities