OGC Global is hiring a
CX Senior Analyst

Summary

The job is for a CX Senior Analyst to work with CVS Health at OGC, a research and consulting agency. The role involves managing global customer experience programs, overseeing project timelines, coordinating efforts across teams, providing analytical support, designing surveys, creating reports, solving technical challenges, and delivering updates. A Bachelor's degree in Social Science, Business, Statistics, Computer Science, or a related field from a top university is required with 3-5 years of experience in market research, data analysis, customer experience, consulting, or a related field.

Requirements

• Bachelor’s degree in Social Science, Business, Statistics, Computer Science, or a related field from a top university
• 3-5 years of experience in market research, data analysis, customer experience, consulting, or a related field, with a background in Life Sciences preferred
• Proficiency with analytical tools such as Excel, Python, SQL, and BI tools (e.g., Tableau, Power BI)
• Experience with a CX platform (Medallia Significant Advantage)

Responsibilities

• Manage global customer experience programs with a cross-functional team
• Oversee project timelines and coordinate efforts across teams
• Manage relationships and ongoing work with implementation vendors
• Provide analytical support using Excel, Python, and SQL to turn research into actionable insights
• Design and test surveys to meet client needs
• Create clear reports from diverse data sources for senior executives and other stakeholders
• Solve technical and logistical challenges, manage vendors, and optimize CX reporting platforms
• Deliver concise updates to managers and clients

Preferred Qualifications

• Familiarity with statistical packages like Stata, SPSS, or R, and some programming background (e.g., XML, VBA) is advantageous
• Demonstrated ability to quickly learn new technological and analytical tools and methodologies
• Exceptional attention to detail and strong verbal and written communication skills, with the ability to present research insights clearly
• Experience in survey design, sampling methods, and survey-based market research is a plus
• Ability to manage multiple projects at once
• Thrives working both independently and as part of a team