CX Specialist

Summary

The job description is for a Customer Experience Agent role in Wellhub (formerly Gympass) based in Madrid, Spain. The role involves providing customer support, managing communications, categorizing interactions, achieving targets, collaborating with departments, and promoting wellbeing. The required qualifications include proficiency in German and English, previous customer service experience, teamwork skills, strong communication abilities, attention to detail, flexibility, resourcefulness, a positive attitude, and proactiveness.

Requirements

• Proficient/Fluent level of German and English is required
• Valuable previous experience in customer service, helpdesk, or similar
• A true team player who loves working towards both team and individual goals
• A strong communicator both written and verbal with great interpersonal skills
• You are detailed-oriented and you genuinely care about offering a top-quality service
• You are able to be flexible, and resourceful and to multi-task while establishing priorities and providing solutions
• You have a positive attitude, you are proactive and dynamic

Responsibilities

• Provide top-notch support to our users and gym partners in German and UK
• Answer questions and manage handover requests
• Categorize each interaction with our customers so that we can understand what improvements should be made or changed in the process in order to consistently achieve service excellence

Benefits

• Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more
• Additional fitness subsidy to access onsite gyms and fitness studios
• Flexible work options (hybrid or remote)
• Flexible schedule
• Paid time off
• Parental leave
• Career growth opportunities
• A supportive and inclusive work environment