CyberSOC Operations Project Manager

Summary

Join SRA's CyberSOC team as a highly motivated Project Manager, coordinating service and project delivery for diverse clients. You will ensure seamless scheduling, communication, and continuous improvement of workflows. Responsibilities include maintaining team member schedules, tracking data, liaising with account leads, identifying improvement opportunities, and developing process documentation. You will also proactively identify project risks, support onboarding/departure processes, and act as a central point of contact for multiple team leads. The role may involve supervising interns, co-ops, and consultants. This position offers a full-time schedule with occasional evening and weekend work.

Requirements

• Punctuality and timely attendance to external client and internal stakeholder needs
• Advanced written and verbal communication skills with a high level of professionalism
• Excellent organizational skills with attention to detail
• Flexibility to accommodate changing schedules of client and project needs and willingness to work extended hours when needed
• Familiarity with MS Office Suite productivity tools such as SharePoint, Outlook, Teams, and Excel
• Creative Problem Solving
• Strong Attention to Detail
• Project Coordination
• Collaborative Teamwork
• Self-Motivation
• Professional Writing
• Sound Decision Making
• Analytical Thinking
• Workforce Scheduling
• Quality Assurance
• Data Reporting
• Strategic Planning
• Team Supervision
• Technical Operations Management
• Data Storytelling & Visualization

Responsibilities

• Generate and maintain a 24/7 schedule and its associated reports for 160+ global team members
• Track and maintain repositories of data pertaining to team members’ access and training in multiple platforms, which will be the baseline of the schedule of services
• Maintain communication between internal resources, escalating issues to Team Lead(s) when necessary
• Liaise with account leads and internal team members on how to deliver 24/7 client services
• Look for opportunities for continuous improvement in all projects and processes currently being delivered and develop new processes to scale with departmental and company growth
• Develop and maintain process documentation across multiple repositories with continuous review and improvement
• Proactively identify project risks and resource scheduling challenges, working with Team Leads to remediate
• Support maintenance of new hire onboarding processes as well as team member departure processes
• Identify, track, monitor, and communicate project-related and operational issues, scope changes, variances, and contingencies. Facilitate solutions with the appropriate Team Lead(s)
• Organize and conduct project team meetings and other meetings as needed
• Coordinate and manage SOC internal projects and processes
• Understand the holistic view of the client’s business and cybersecurity needs
• Act as the central point of contact for multiple team leads, synthesizing various opposing needs in a departmentally unified manner
• May directly/indirectly supervise interns, co-ops and consultants on CyberSoc teams

Preferred Qualifications

• Residence in Eastern time zone preferred, however, applicants in Western time zone will be considered
• 1-3 years of professional project management or related work experience preferred
• Holds or is working toward Project Management-related certifications (CAPM, CPMP, Project+)
• Consulting experience and/or a background in IT or cybersecurity

Benefits

• Generous medical, dental, and vision benefits at different price points
• Company-paid disability and life insurance
• Company 401(k) plan, including annual 3% safe harbor contribution
• Free patient advocacy service that helps find care providers and resolve insurance queries
• Free on-site wellness programming covering both emotional and physical wellness
• Generous parental leave, sick leave, and vacation policies
• Option to work remotely or with a flexible schedule when needed
• Company-paid cellphone with discounted accessories
• 1. SRA will give $1,000 to a charity of your choice. 2. If you give an additional amount (up to $1,000), then, 3. SRA will match that amount up to $1,000
• Work with Experts: Robust training program, plus company-paid external training
• Corps Training Program: Our SRA Corps training program is a six-week experience for new hires that begins with one week of orientation at our Philadelphia headquarters
• Mental Health Services: SRA has partnered with BetterHelp to provide SRA employees with free mental health support