D365 F&O Supply Chain Consultant

Summary

Join MCA Connect as a Dynamics 365 ERP Modern Platform Management Consultant and contribute to delivering exceptional customer service. You will troubleshoot and resolve issues within the Dynamics 365 ERP application, focusing primarily on Sales & Marketing, Procurement & Sourcing, Inventory Management, Master Planning, and Warehouse Management modules. This role demands strong problem-solving skills, effective communication, and the ability to build strong customer relationships. You will also participate in improving operational metrics and developing business cases. The position requires a minimum of 2 years of Dynamics 365 ERP Manufacturing/Supply Chain experience and a proven track record of successful Dynamics 365 ERP implementations. MCA Connect offers a competitive compensation package including a generous benefits plan and opportunities for professional growth.

Requirements

• Minimum of 2 years Dynamics 365 ERP Manufacturing/Supply Chain experience
• Minimum of 1 year of Dynamics 365 ERP implementation experience
• Minimum of 1 full lifecycle of a Dynamics 365 ERP implementation (Analysis – Deployment)
• Minimum 3 years of industry and/or consulting experience
• Certification in Dynamics 365 ERP T&L certification within first 90 days of employment
• Strong industry experience within Supply Chain or Materials Management
• Working knowledge of industry specific best practices
• Excellent communication, planning and organization skills
• Strong customer relationship skills
• Ability to establish priorities and work independently
• Ability to travel up to 50%
• Bachelor’s Degree or equivalent combination of education and experience
• English: Fluent
• Valid Driver’s License

Responsibilities

• Provide outstanding customer service and achieve client satisfaction
• Monitor and triage new support cases
• Troubleshoot issues and deliver high quality solutions
• Effectively communicate to customers, partners, team members, and management
• Support team members
• Develop whitepapers, best practice knowledge base, and articles
• Create, develop, and deliver proactive services with the use of new features or common repetitive areas
• Maintain effective customer relationships
• Log incidents and document communications in CE
• Follow established standards & methodologies
• Optimize individual utilization
• Continue your professional education by setting specific annual training goals
• Participate in larger project initiatives and lead process area-specific workstreams

Preferred Qualifications

• Dynamics 365 ERP 2012 experience
• Bachelor’s degree in Supply Chain Management, Operations Management or related field
• Microsoft Dynamics 365 ERP Certification in at least one other module
• Experience with other Dynamics 365 ERP Modules
• Experience with SPS EDI, RF Smart, or other ISVs a plus
• APICS CPIM or CSCP

Benefits

• Work/Life Balance with Unlimited Paid Time Off (UPTO)
• 401k Plan with Company Matching Contribution
• Monthly Stipend for Home Office Expenses
• Subsidized Medical, Dental and Vision Coverage
• Health Savings and Flexible Spending Accounts
• Company Paid Life and Disability Insurance
• Training, Certification and Continuing Education Support
• $80,000 - $130,000 a year
• PLUS Uncapped Supplemental Compensation (Bonus) Plan paid out quarterly