D365 MAS Consultant

Summary

Join Ludia Consulting, a rapidly growing Microsoft Dynamics firm, as a Microsoft Dynamics 365 Managed Application Services Consultant. You will play a key role in helping clients overcome critical business challenges by leveraging your expertise in Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O). This position demands a process-oriented approach, strong problem-solving skills, and the ability to collaborate effectively with clients and team members. You will be involved in designing and developing solutions, managing environments, troubleshooting issues, and providing both functional and technical consulting. The role requires programming experience and excellent communication skills. Ludia offers a remote work option, unlimited PTO, comprehensive health benefits, and a 401k plan.

Requirements

• Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
• 3+ years of experience with Microsoft D365 CE or F&O and the Power Platform
• Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service
• Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities
• Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
• Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
• Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
• Certification in Dynamics 365 Customer Engagement
• Fluent in English both written and verbal
• Proficient in; .NET (C#)
• Scripting (Java Script)
• SQL
• Kingsway’s Soft / Scribe/ Boomi
• SSRS (Fetch XML Based Reporting)

Responsibilities

• Designing and develop solutions using Microsoft D365 CE and F&O functions and features to meet business objectives
• Environment management including deploying solutions, applying updates and refreshing environments
• Troubleshooting business application and supporting infrastructure issues
• Providing client remote consulting, both functional and technical
• Understanding how to obtain customer business requirements and communicate findings
• Adopting and learning new technologies
• Working and interacting with teams in the configuration of their Microsoft D365 CE and F&O system
• Managing issues and projects across multiple clients simultaneously

Benefits

• Remote when not traveling to customer sites
• Unlimited PTO
• Companywide time off at the end of the year
• Full health benefits, vision, and dental
• 401K