Data Analyst

Summary

Join Amount, a leading digital transformation partner for financial institutions, as a Data Analyst. You will collaborate with the Customer Success and Revenue Operations teams, analyzing customer data to identify trends and generate insights. Your responsibilities include developing dashboards, creating reports, and communicating findings to stakeholders. This fast-paced role requires strong analytical skills, proficiency in SQL and data visualization tools, and excellent communication abilities. Amount offers a dynamic work environment within a growing team.

Requirements

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field
• Proven experience working as a data analyst, preferably in a customer-facing role within the fintech industry
• Proficiency in SQL for data querying and manipulation
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights
• Experience with data visualization tools such as Tableau, Power BI, or Looker
• Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders
• Detail-oriented mindset with a focus on data accuracy and quality
• Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively

Responsibilities

• Analyze customer data to identify key trends, patterns, and insights that drive customer success metrics
• Develop and maintain dashboards and reports to track customer health, usage patterns, and performance metrics
• Collaborate with cross-functional teams, including Customer Success, Revenue Operations, Finance and Product, to gather requirements and implement data-driven solutions
• Support Customer Success Managers with creating monthly and quarterly business reviews reports that create compelling data narratives
• Proactively identify opportunities to optimize customer workflows and improve the overall customer experience
• Provide ad-hoc analysis and support to address specific customer inquiries or challenges
• Stay current with industry trends and best practices in data analysis and customer success to continuously enhance processes and methodologies