Data Analyst

Summary

Join Anytime Mailbox, a global leader in virtual mailboxes, as a passionate Data Analyst. You will collect, analyze, and interpret data to inform call center decisions. This role demands strong analytical and technical skills, along with effective data presentation abilities. You will develop dashboards and reports, ensure data quality, and collaborate with management. The position requires a Bachelor's degree in a related field and proven data analysis experience. Work from home is offered.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Mathematics, Statistics, or a related field
• Proven working experience as a Data Analyst or in a similar role
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques
• Proficient in using statistical packages (e.g., Excel, SPSS, SAS) for analyzing datasets
• Experience with reporting packages (e.g., Business Objects), databases (e.g., SQL), and programming (e.g., XML, Javascript, ETL frameworks)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Excellent verbal and written communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working hours
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS

Responsibilities

• Gather data from various sources including call logs, customer feedback, and operational metrics
• Conduct detailed data analysis to identify key performance indicators (KPIs), trends, and outliers
• Gather, clean, and analyze structured and unstructured data from various sources
• Identify trends, correlations, and patterns to support strategic decision-making
• Utilize statistical techniques to interpret data and generate business insights
• Develop and maintain comprehensive dashboards and reports to visualize key performance indicators (KPIs) and other relevant metrics using tools such as Excel and Google Sheets
• Prepare monthly management reports and presentation materials on various topics such as business continuity, space strategy, and expense management using PowerPoint and Google Slides
• Develop and implement data collection systems and other strategies to optimize statistical efficiency and quality
• Create daily, weekly, and monthly reports as needed, including customer reports, to track performance metrics and support decision-making
• Ensure the quality and accuracy of imported data, collaborating with quality assurance analysts when necessary
• Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• Support the data warehouse in identifying and revising reporting requirements
• Provide technical expertise in data storage structures, data mining, and data cleansing
• Ensure data accuracy, completeness, and consistency across different systems
• Perform data validation and collaborate with teams to resolve inconsistencies
• Establish and maintain data collection systems to enhance efficiency and reliability
• Identify, analyze, and interpret trends or patterns in complex data sets
• Locate and define new process improvement opportunities

Preferred Qualifications

• Familiarity with call center operations and metrics (e.g., average handle time, first call resolution) is a plus
• Proficiency in data visualization tools and software such as Excel, Google Sheets, PowerPoint, and Google Slides
• Proficiency in using automation and AI is preferred
• Strong knowledge of and experience with reporting tools and data visualization (e.g., Tableau, PowerBI)
• High-level experience in methodologies and processes for managing large-scale databases
• Ability to work with stakeholders to assess potential risks and translate business requirements into non-technical terms
• Experience in managing master data, including creation, updates, and deletion
• High attention to detail and strong organizational skills
• Double monitors preferred but not required (if available)

Benefits

Work from home