Data Analyst - Product

Summary

Join zeroheight, a fully remote team of 50+ people building a market-leading design system management platform, on their mission to enable every product team to ship magical user experiences 10x faster. As a Data Analyst/Product Analyst, you will join the Data Team, reporting to the Head of Data, and collaborate with Product Managers to ensure product squads have the necessary data. You will track performance of feature launches, define and track metrics, conduct deep data dives, and enable other departments to self-serve their data needs. The role requires strong SQL skills, experience with dbt and data analysis tools, and exceptional communication skills. The company offers a competitive salary (£55,000-£60,000 + stocks) and a fully remote work environment.

Requirements

• 3+ years of experience working in a Data Analyst role (or similar)
• Strong SQL skills, including some exposure to working with dbt
• A full understanding of event-tracking platforms (such as Amplitude, Mixpanel, Segment) - we use Amplitude
• Exceptional communication skills, both personally and in terms of communicating insight properly to stakeholders
• You are already based in the UK

Responsibilities

• Tracking performance of feature launches
• What does a successful launch look like for a new feature? How can we better understand a user’s awareness of available features?
• Working alongside our Product Managers (and their respective teams), it would be your responsibility to ensure that the adoption / usage of new features is well understood in a timely manner
• Using your strong SQL skills, you would use dbt to generate a clean schema with documentation for any new tables. You’d then use your data analysis skills (and tools such as Amplitude and Hex ), to produce reporting of user interactions with a new feature and formulate hypotheses as a result, which can then influence the next iteration of this work
• Defining and tracking metrics
• How we define a Weekly Active User? Or a Product-Qualified Lead? How can we validate the performance of our overall product strategy?
• As a member of the Data Team, it would be your job to ensure we can answer these questions with well-defined, well-documented and well-understood metrics, using tools such as dbt and Hex to do so
• Diving deep into the data
• What behaviours could indicate that a team are a churn risk? How can we better forecast our deal pipeline?
• For some of the bigger questions we face at zeroheight, we’ll run a longer “deep-dive” analysis. These projects will allow you to showcase your data science skills - working in Python + SQL to produce analyses or datasets that provide insight into some of the bigger strategic questions that other departments may be facing
• Enabling other departments to self-serve their data needs
• How can I see this information in the tools I use every day? Is there a way I can find this information myself?
• As an internal data team, our ultimate mission is to enable the rest of the company to have the easiest possible access to all the data and information that is required for them to perform their roles exceptionally well
• We use tools such as Hightouch and Fivetran to ensure that we can easily move data between tools, and empower our colleagues to produce their own reporting (i.e. in Hubspot or Planhat) when necessary, without the issues caused by siloed data in disparate tools

Preferred Qualifications

• You have experience working for a startup, ideally SaaS technology companies, and are familiar with the core concepts (MRR, funnels, retention, cohorts, etc.)
• You have a good understanding of how software development teams work, and are familiar with working in an agile manner
• You have a passion for good design and UX, and have an interest in the UI / UX space

Benefits

• ��55,000 - £60,000 + stocks
• Fully remote work environment