Stripe is hiring a
Data Analyst/Technical Operations Associate

Summary

Join Stripe as an analyst on the Payments Health Operations team to monitor and maintain payments performance for Stripe's largest users, ensuring the reliability of our payments stack and the health of the broader ecosystem.

Requirements

• Have at least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases
• Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges
• Have strong analytical skills to investigate, prioritize, and identify the root cause of issues
• Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders
• Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines
• Have experience identifying and triaging technical issues
• Demonstrated track record of process improvement and proactive problem solving
• Excellent written and verbal communication skills in both English and Spanish

Responsibilities

• Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks
• Analyze cost checkers to ensure our cost models accuracy
• Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams
• Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions
• Provide fast, accurate responses to complex support inquiries from partners
• Partner with internal and external teams to validate the accuracy of Stripe’s financial data
• Introduce data and process efficiencies to meet the scale and speed of Stripe
• Identify and automate inefficient operational processes to reduce manual workloads

Preferred Qualifications

• Payments expertise (working with financial partners, optimizing processing errors, managing payment costs)
• Experience operating in a high growth technology company
• Python or Skala knowledge