Data Center Technician

Summary

Join Correlation One as a Teaching Assistant (TA) and support learners in our virtual data center technician training programs. You will provide synchronous and asynchronous support, ensuring learner comprehension and retention of program content. This remote role involves monitoring Slack channels, facilitating breakout rooms, grading submissions, and providing feedback. Experience in data centers and mentoring is required, along with a passion for working with diverse learners. A+ or Network+ certification is an asset. Compensation is location-specific and considers experience, education, and skills.

Requirements

• Experience working in physical data centers or similar environments
• Experience in mentoring or supervising if not prior teaching experience
• A desire to support students in upskilling their careers into data roles
• Empathy, flexibility, patience; passion for working with diverse learners who are new to content

Responsibilities

• Attend and proactively engage in the mandatory Pre-Program TA Onboarding
• Monitor appropriate Slack channels (#c1-TA, #live-chat, #extra-help, and other relevant channels) for Learner questions and answer them promptly
• Check-in with Learners after each live session by asking how they’re feeling about the content, if they have any questions, or if there is anything that they need further clarity
• Facilitate breakout rooms during lecture time, when applicable
• Assist in keeping the session progressing should the Lead Instructor experience technical difficulty or is otherwise unable to deliver the lecture
• Monitor appropriate Slack channels for Learner questions and answer them within 24 hours
• Foster discussion by posing questions of your own and sharing relevant links in the #resources channel or in other appropriate Slack channels
• Use the #c1-TA channel to share any important information during a lecture that needs the attention of Correlation One staff or fellow Expert Network staff
• Review content materials (including lab, projects, extended cases, etc..) for the next lecture to ensure you are prepared to answer Learner questions
• Hold up to six (6) Individual Office Hours via Zoom with Learners in the program so they can ask any additional questions or get support as necessary
• Grade Learner submissions of exercises and projects within seven (7) days of submission
• Support continuous program improvement by providing thoughtful feedback to Correlation One team via Weekly Write Ups
• Submit weekly write-ups summarizing the week’s accomplishments and challenges and provide insights on each Learner. This is due by Sunday at 8:00pm ET each week
• Attend and participate in the weekly staff meeting with Correlation One team and other Expert Network staff
• Attend all scheduled meetings with your camera on, ensuring active engagement and professional presence

Preferred Qualifications

A+ or Network+ certification

Benefits

This role is remote