Data Specialist

Summary

Join our team as an AI Data Specialist and take ownership of managing and curating e-commerce customer service data to improve our AI models. You will review and label conversations, collaborate with teams, and contribute to the overall success of our AI-powered solutions.

Requirements

• Attention to Detail: Ability to accurately label and categorize complex data sets
• Understanding of E-commerce Workflows: Familiarity with how e-commerce businesses handle customer service, including order processing, returns, and FAQs
• Tech Savvy: Comfortable working with data labelling tools, spreadsheets, and collaboration software
• Communication Skills: Strong communication to provide feedback and collaborate effectively within the team
• Good Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment

Responsibilities

• Review and label e-commerce customer service conversations and policies with high accuracy
• Collaborate with the AI and product teams to refine and optimize data labelling guidelines
• Take ownership of data quality to improve AI model training
• Work in collaboration with AI engineers to identify trends and nuances in customer service data that can be leveraged to fine-tune and improve our AI models
• Manage the quality control process for labelled data, using a variety of modern tools and platforms for data processing and management, from advanced spreadsheets to AI-driven data labeling tools and project management systems
• Explore technical areas such as natural language processing (NLP), machine learning (ML) fundamentals, and data analytics
• Take initiative in solving data-related challenges and suggest improvements to data processes

Benefits

• Competitive Salary
• WeWork membership for remote employees
• Annual Company Week Off (in addition to Vacation Policy)
• Birthday Off (in addition to Vacation Policy)
• Monthly fitness stipend
• Equipment allowance