Database And It Manager

Summary

Join Active Minds as their Databases and IT Manager, a remote position with a Washington D.C. preference. You will collaborate with department leaders to define and implement database solutions using Salesforce and other tools. Responsibilities include Salesforce administration, data management, system maintenance, and IT support. You will provide training, optimize systems, and advise on new features. The role also involves leading a technical committee and contributing to IT policy development. This position reports to the VP of Technology and offers a competitive salary and benefits package.

Requirements

• 4+ years of experience as a Salesforce.com administrator
• Experience working with database-like file systems, such as CSVs and spreadsheets, including general fluency in Google Sheets/Excel and understanding Boolean logic formulas/operators, VLOOKUP, etc
• Comparable professional experience in databases/IT systems management
• Ability to think critically and problem solve, taking into account both immediate and long-term needs and maintenance of the systems
• Proven ability to design and implement new processes and facilitate user adoption, as well as create technical documentation and training for them
• A documented history of successfully driving projects to completion
• Experience using modern project management systems, such as ClickUp, Monday.com, Jira, etc

Responsibilities

• Support the migration from Salesforce NPSP to Salesforce Nonprofit Cloud
• Standardize and cleanup our data, including quarterly maintenance
• Manage and support our Salesforce database configuration, as well as 3rd party integrations
• Serve as primary Salesforce support contact for users for general requests on an ongoing basis
• Provide regular training and support to teams to help them be able to self-service where possible, and managing the tickets where self-service is not possible/feasible
• Staying informed and advising IT of new Salesforce features, functionality, and integrations to provide recommendations for process improvements
• Optimize the system in response to user needs and in alignment with the CRM strategy and the technical roadmap provided by the VP of Technology
• Coordinate and implement the rollout of the new project management (PM) system and digital asset management (DAM) system in conjunction with the technical committee
• Maintain PM/DAM systems post-implementation: stay apprised of new features, regular data cleanup and system audits, training staff as needed, supporting Operational needs of writing policy & procedures surrounding these systems
• General support and system configuration of other existing and new databases as they are implemented (namely 3rd-party systems that integrate with our primary databases, such as a mailing list system, a policy/action-center system, etc.)
• General database support for our variety of websites (mostly MySQL/MariaDB and/or NoSQL databases)
• Lead the technical committee through monthly meetings to help implement key strategic goals for IT with support from the VP of Technology
• Identify and analyze operational challenges across departments to recommend design of process improvements, while implementing sustainable CRM business practices
• Support the VP of Technology in creating and updating general IT user policies and procedures around naming conventions, and Standard Operating Procedures to support each department
• Getting to the “why” and “how” of each work request, and applying critical thinking in processing tickets to help avoid technical debt and database inconsistencies
• Support the VP of Technology with regularly evaluating our technologies for redundancies, cost savings, security reviews and managing features
• Review requests from different teams for new software procurement and make recommendations to the VP of Technology and Director of Operations
• Support the Director of Operations and VP of Technology with general IT software system configuration
• Occasionally lead or work directly alongside IT contractors to support large projects/work overflow, including the delegation and management of tickets
• You may be assigned to IT/database-adjacent tasks on a regular basis as a small percentage of time

Preferred Qualifications

• Salesforce Certified Administrator
• Experience with NPSP and/or Nonprofit Cloud
• Management experience of these systems
• Bachelor’s degree in IT, Database Administration, Computer Science, Software Engineering, or related field
• SOQL or SQL or other database programming language fluency
• Google Workspace management

Benefits

• Health, Vision and Dental Insurance
• Paid Vacation and Sick Leave
• Paid Holidays
• Company Wide Mental Health Days
• 401(k) Matching
• HSA and FSA Options
• Life Insurance
• Short Term, and Long Term Disability
• Fully Paid Parental Leave
• Wellness Reimbursement Program
• Professional Development Stipends