Database Consulting Services Specialist

Summary

Join Bloomerang as a Database Consulting Services Specialist and guide nonprofits in best-practice CRM usage, supporting them in achieving fundraising goals. Leverage your CRM expertise and nonprofit fundraising experience to develop actionable fundraising strategies for clients. You will mentor the team, create consulting curriculum, and maintain high client satisfaction. Responsibilities include executing consulting tasks, managing a portfolio of nonprofits, and staying current on Bloomerang CRM updates. The role requires 2+ years of experience with nonprofits, CRMs, and fundraising, along with strong analytical and communication skills. Bloomerang offers a fully remote position with competitive benefits, including health insurance, generous PTO, 401k matching, and more.

Requirements

• 2+ years of professional experience working with non-profit organizations, CRMs, fundraising, facilitation, and development
• Knowledge of industry and fundraising best practices
• Strong analytical and decision-making skills to assess customer consulting needs and recommend solutions
• Advanced knowledge of coaching/consulting processes and procedures
• Excellent written, oral, and interpersonal skills - to include formal presentation, coaching, and consultation
• Exceptional internal and external customer service skills and ability to communicate effectively
• Proven experience in creating and delivering strategic programs in multiple modalities, using variety of technologies
• Ability to consistently meet goals and objectives

Responsibilities

• Use your product and nonprofit knowledge to execute consulting tasks in a timely manner with high accuracy
• Guide a full portfolio of nonprofits as they engage in utilizing their CRM to think strategically about fundraising and database management
• Take an active role in mentoring the team in the development of the overall consulting curriculum, webinars, or one-to-many sessions on all consulting topics
• Strategically work with your portfolio of nonprofits on their fundraising goals by recommending options to assess their knowledge gaps and potential learning paths
• Maintain high satisfaction ratings from the nonprofits in your portfolio
• Work with Customer Success to nurture a high retention percentage of the nonprofits in your portfolio
• Stay up-to-date on the latest for the Bloomerang CRM product
• Respond to team and client communications in a timely manner
• Manage and maintain a variety of software tools that interact with your calendar, email, and our CRM systems
• Set and achieve professional development goals, including possible additional certification in the area of consulting or nonprofit skills

Preferred Qualifications

• Certified Fundraising Executive (CFRE)
• National Association of Nonprofit Organizations & Executives (NANOE) Credentialling ( CNE, CDE, CNC)
• Experience using Salesforce

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The salary range for this position is: $69,000 - $86,000. You may also be eligible for a discretionary bonus