Rackspace Technology is hiring a
DC Ops Technician IV

Summary

Join Rackspace Technology as a Data Center Operations Technician to manage IT infrastructure in the data center environment, providing customer support, troubleshooting hardware issues, installing network devices, and more. Must be a US citizen with 8 years of data center experience, strong understanding of storage RAID configurations, able to lift 50 lbs., and willing to work flexible hours including holidays and weekends.

Requirements

• Must be a US Citizen and willing to undergo a Federal Background Investigation
• Minimum 8-years experience working in a data center environment or equivalent technology background
• Minimum 6-years experience with building, repairing or upgrading hardware components required
• High School Diploma or equivalent is required
• Strong understanding of storage RAID configurations and requirements
• Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends. Must be able to lift 50 lbs

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
• Simple operating systems administration can include setting up OS network IP’s, fresh OS installs (using PXE), firmware updates and basic OS troubleshooting
• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances
• Installation of hardware on storage devices including DAS and NAS arrays
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required

Preferred Qualifications

Minimum 2-years experience in a customer service-oriented position preferred