Debit Card Operations Specialist

Summary

Join Banner Bank as a Debit Card Operations Specialist and provide comprehensive support to clients and internal teams. You will handle client inquiries, perform account maintenance, and offer Tier 2 support via phone, email, and chat. Responsibilities include fraud management, report review, and process improvement recommendations. This role requires 0-2 years of relevant experience and a high school diploma or equivalent. Banner Bank offers a competitive salary, comprehensive benefits, and professional development opportunities.

Requirements

• H.S. Diploma: General Education required (an equivalent combination of education and experience may be considered)
• 0 to 2 years of credit cards, retail banking, call center experience required
• Knowledge of retail product philosophy, policy, procedures, documentation, and systems
• Knowledge of credit card products and services
• Proven client service, interpersonal, and relationship building skills
• Possess effective verbal and written communication skills; proper phone and email etiquette required
• Possess effective selling, cross selling and referral skills
• Possess strong mathematical, problem solving, and negotiation skills
• Ability to analyze client related financial information

Responsibilities

• Represent Banner Bank and provide support to clients in a professional manner; provide prompt, efficient and accurate service
• Answer incoming customer and branch inquiries
• Perform account maintenance including but not limited to: new and replacement cards, PIN orders, lost/stolen and blocked accounts, travel notification, limits management, fraud dispute in-take, and custom card orders
• Provide Tier 2 telephone, email, and chat support to internal and external clients
• Administer fraud strategies and policies; adhere to corporate and federal regulations related to Reg E disputes and fraud case management
• Handle Client disputes and fraud claims
• Identify emerging fraud trends and escalate as appropriate
• Review issues included in exception reporting and recommend/administer correction action of issues
• Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes
• Identify areas that need improvements and make recommendations for enhancement
• Comply with policies, procedures, security requirements, and government regulations
• Perform any other duties or responsibilities as may be assigned by your manager

Benefits

• Targeted starting salary range is based on location and experience : $18.00-$26.00
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match and no vesting period)
• Tuition reimbursement up to $5,250 annually