Remote Debit Card Support Specialist, Debit Card Disputes Clerk

Summary

Join Zillion Technologies Inc. as a Debit Card Disputes Clerk/Financial Investigations Support Specialist in Glen Allen, VA (Remote). The successful candidate will investigate debit card disputes, complete regulatory reports, and maintain compliance with Regulation E, VISA, NACHA, and AUB's T&C.

Requirements

• Basic understanding of VISA rules/disputes
• Excellent communication skills
• Ability to lead projects independently
• Ability to address audiences of varying sizes internally and externally
• Ability to exercise sound business judgment
• Working knowledge of generally accepted business practices for internal communications
• Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change and comfortable with ambiguity
• Previous debit card fraud experience/understanding
• Previous Reg. E dispute experience

Responsibilities

• Investigate debit card disputes
• Complete a thorough investigation
• Complete regulatory reports, if warranted