Zillion Technologies is hiring a
Debit Card Support Specialist/ Debit Card Disputes Clerk

Summary

Zillion Technologies Inc. is hiring a Debit Card Disputes Clerk/ Financial Investigations Support Specialist to investigate debit card disputes (fraud and non-fraud related) while maintaining compliance with Regulation E, VISA, NACHA, and AUB's T&C. The investigator is expected to complete thorough investigations and regulatory reports if necessary.

Requirements

• Basic understanding of VISA rules/disputes
• Excellent communication skills (writing, editing, proof reading, speaking)
• Ability to lead projects independently
• Ability to address audiences of varying sizes internally and externally
• Ability to exercise sound business judgment
• Working knowledge of generally accepted business practices for internal communications
• Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change and comfortable with ambiguity

Responsibilities

• Investigate debit card disputes (fraud and non-fraud related)
• Maintain the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C

Preferred Qualifications

• Previous debit card fraud experience/understanding
• Previous Reg. E dispute experience