Whizz is hiring a
Debt Recovery Specialist

Summary

The job is for a Collections Agent at Whizz, a company revolutionizing transportation for delivery drivers. The role involves updating delinquent accounts, preparing reports, adhering to collections laws, building customer relationships, providing exceptional service, and collaborating with other departments. The candidate should have 2+ years of experience in collections, be fluent in English and Russian, and have excellent communication skills.

Requirements

• 2+ years of experience in collections
• Language: English (fluent) and Russian
• Excellent verbal and written communication skills
• Ability to handle difficult customers, resolve conflicts and negotiate payment plans
• Strong attention to detail and organizational skills
• Ability to work independently and in a fast-paced environment

Responsibilities

• Update and maintain accurate delinquent accounts information and records
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations
• Build and maintain positive relationships with customers
• Provide exceptional customer service to maintain high customer satisfaction levels
• Collaborate with other departments to resolve customer issues and ensure timely payment of debts

Preferred Qualifications

Knowledge of state and federal collections laws and regulations (preferred)

Benefits

• Working Hours: Monday to Sunday, 9:00 AM to 8:00 PM EST
• KPI bonuses