Dedicated Linux Desktop Support Engineer

Summary

Join our team as a Desktop Support Engineer and utilize your knowledge of Linux desktop, applications, authentication, and security to provide exceptional technical support and engineering solutions to customers.

Requirements

• BA/BS degree in Computer Science or related technical field
• Open source experience
• Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
• Familiarity with PC and/or laptop hardware as well as SBCs e.g. Raspberry Pi
• Familiarity with Debian or Snap packaging
• Experience with GNOME, GTK, Python, or C
• Must be able to speak English fluently
• Excellent communication skills and extensive experience in customer-facing positions
• High motivation, ability to multi-task and follow-up reliably on commitments

Responsibilities

• Apply your knowledge of Linux desktop, applications, authentication, and security
• Demonstrate your knowledge of TCP/IP and wired & wireless networking on Ubuntu Desktop and Ubuntu Server
• Act as the technical authority and utilise your experience with popular open source software
• Provide advice on deployed architecture, implementing solutions for complex problems
• Debug Ubuntu Desktop issues and contribute code to help fix them
• Communicate regularly with the customer team about ongoing issues

Benefits

Ability to travel