Delivery Architect

Summary

Join ASAPP's Technology Organization as a Delivery Architect and work with Enterprise customers to seamlessly integrate our machine learning-powered products. Partner with customer Technology and CX teams for implementation and integration, design and document technical requirements, and configure ASAPP's products. You will act as a subject matter expert on ASAPP's products and integration protocols, collaborating with various internal teams to achieve customer goals. This role requires extensive experience in API integration, cloud technologies, and multi-developer environments. Strong presentation skills and experience with technical process improvement are essential.

Requirements

• At least 5-7 years of experience in collaborative, relevant environments
• Experience with API integration, development, documentation (Swagger, WSDL, etc…)
• Experience with cloud-based technologies, such as AWS
• Experience working directly with technical partners across all integration points
• Experience in any major programming language (Javascript/Typescript, Golang, Python, etc)
• Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines
• Experience in designing PCI/PII data transport and storage
• Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
• Experience with technical process creation, documentation, and improvement

Responsibilities

• Partner with our Enterprise customer’s Technology and CX teams to implement and integrate our products
• Design and document technical & integration requirements, to make our products successful in a Customer’s environment
• Configure ASAPP’s products, in partnership with our Delivery Management & Engineering teams
• Act as a subject matter expert on ASAPP’s Products & integration protocols, both internally and externally
• Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals

Preferred Qualifications

• Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)
• SSO and Identity Management integration experience
• Enterprise networking architecture design and troubleshooting
• Experience with Machine Learning, Natural Language Processing, LLMs
• Experience working with telecommunications contact center solutions. Ideally across multiple vendors (Avaya, Cisco, Genesys, etc…) and a variety of architectures
• Understanding of CTI events and SIP/SIPREC protocol
• Experience with telephony integrations using FreeSwitch, OpenSIPS, RTPengine
• Knowledge of cybersecurity best practices and standards