Delivery Assurance Manager

Summary

Join constellr, a climate tech company revolutionizing smart farming, as a Delivery Assurance Manager. You will lead and refine our delivery value chain, ensuring efficient and reliable operations aligned with customer expectations. This pivotal role involves reviewing customer contracts, developing demand maps, conducting simulations, analyzing order lifecycles, and identifying operational inefficiencies. You will collaborate with various teams, assess staffing needs, manage risks, and develop standardized frameworks. Based ideally in Toulouse or Belgium, this remote role requires occasional travel.

Requirements

• Master’s degree in Aerospace engineering, Remote Sensing Engineering, Computer Science, or a related technical field
• Proven experience in Earth Observation mission operations, including the full data delivery lifecycle (from customer requests to satellite tasking, data acquisition, processing, and delivery)
• Strong track record of managing and optimizing operational workflows, identifying bottlenecks, and enhancing processes across multiple stages
• Familiarity with quality assurance and risk management methodologies (e.g., FMEA) to identify and address operational risks
• Excellent English communication skills, with the ability to explain complex technical concepts to diverse audiences
• Experienced in working across cross-functional teams, such as satellite operations, data processing, and customer success
• Proactive and strategic thinker with a self-driven approach to problem-solving and decision-making

Responsibilities

• Review customer contracts with the Sales team to assess operational readiness, highlight risks, and identify opportunities for improvement
• Develop a detailed map of customer demand for 2025, broken down by region and timing, to align resource allocation
• Conduct simulations with the Satellite Operations team to balance capacity with customer needs, providing strategic recommendations for contract fulfilment and regional delivery
• Analyze the full order lifecycle and live operations processes, identifying systems, manual steps, and operator requirements
• Measure and evaluate time spent in each stage (data processing, quality control, delivery) to identify inefficiencies
• Assess operational roles across teams to determine staffing needs for live operations
• Identify key risks and establish mitigation strategies for critical failure points
• Develop a standardised framework with clear processes, roles, and troubleshooting protocols to ensure seamless coordination during live operations

Preferred Qualifications

• Expertise in workflow management systems, such as Argo Workflows
• Experience with Data as a Service platform
• Familiarity with AWS cloud services and GitHub for operational tools
• Hands-on experience with data processing systems and operational software

Benefits

• An attractive virtual shares package (Virtual Share Option Program)
• A company pension scheme (bAV) in cooperation with WWK Lebensversicherung (20% subsidy) for German employees
• Flexible working: we support remote or semi-remote working for many of our roles
• Work-life balance: we value everyone’s time and respect family or personal commitments. We support you to be as productive as you can in the time you have