Design Manager

Summary

Join Endpoint, a leading interactive response technology (IRT) systems and solutions provider, as their Design Manager. In this role, you will be the expert on configuring client projects using the PULSE™ platform, ensuring timely completion and adherence to client and study requirements. You will collaborate with various teams, implement project-specific functionality, and maintain IRT standards. The ideal candidate possesses strong technical and analytical skills, problem-solving abilities, and a commitment to quality. Experience in software implementation, life sciences, and clinical trials is preferred, along with excellent communication and organizational skills. This position offers the opportunity to work in a fast-paced environment and contribute to the success of clinical trials.

Requirements

• Bachelor's degree or equivalent and/or appropriate experience
• 2-4 years’ experience in a software or technical implementation role (e.g. System/Design Analyst), or the appropriate combination of education and experience with a proven ability to understand technical concepts and learn very quickly
• 1-2 years’ experience in life sciences/clinical trials industry
• Strong attention to detail
• Excellent time management skills
• Good communication skills
• Excellent organizational skills and a proven ability to prioritize multiple tasks
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals

Responsibilities

• Ensure that all system design activities are completed in a timely manner and meet the client and study requirements
• Serve as the endpoint expert on project configuration, ensuring that all configurations are completed per SOP’s, policies, practices, and any other requirements
• Work collaboratively across geographies with Project Management and Developers to devise/implement project-specific functionality not configured by the in-house tool
• Support creation and maintenance of IRT standards for system configuration and UAT/QC processes and provide technical expertise and issue resolution for configuration, UAT and/or QC processes
• Support the development and delivery of training activities within the Design team to ensure knowledge of configuration, UAT and QC standards
• Build effective partnerships with other internal teams to ensure project completion though all phases of the development process
• Act as subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform
• Perform quality checks (QC) for studies that don’t require UAT
• Perform Unit Testing on IRT systems before build completion
• Support quality investigations and continuous improvement projects and provide input into SOPs and process development

Preferred Qualifications

• Previous experience working in a fast-paced, entrepreneurial environment
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms
• Familiarity using SQL

Benefits

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