DesignOps Specialist

Summary

Join Jane, a remote-first company fostering growth and serving the healthcare community, as their first Design Operations Specialist. You will streamline design processes, organize research, and cultivate a thriving design culture, enabling designers to focus on creating user-centered experiences. This highly collaborative role involves partnering with Product Design, Marketing Design, and Research teams. You will help shape Design Ops from the ground up, impacting research operations, team support, design systems, tooling, project management, and team enablement. Jane offers a flexible and supportive work environment with a focus on collaboration, humility, and growth. The role offers a competitive salary range and benefits.

Requirements

• Organized and proactive : You love bringing order to chaos, and you take pride in enabling others to do their best work
• Collaborative by nature : You thrive in cross-functional environments and love building bridges between people and teams
• Detail-oriented but flexible : You see the small stuff and you can zoom out to adapt processes as needs evolve
• Deep respect for the craft of design : You might not be a designer yourself, but you understand the rhythms of creative work and advocate for what design needs to succeed
• Kind, curious, and action-oriented : You embody Jane’s brand values — helpful, human, and delightful

Responsibilities

• Coordinate research efforts and maintain a centralized view of studies and sentiment (like SUPR-Q) to help teams build on insights, understand customer perception, and measure design impact
• Support rituals like weekly syncs, critique, and craft sessions to help foster a strong, connected design culture
• Collaborate with design leaders and cross-functional partners to document and evolve systems, principles, and best practices
• Manage tooling and systems (Figma, Miro, Looker, Monday.com ), keeping access organized, efficient, and looking for opportunities to automate
• Intake and organize creative briefs, and support project tracking and hygiene across Product and Marketing Design
• Support designer onboarding and offboarding to ensure teammates feel welcomed, equipped, and aligned with our ways of working

Preferred Qualifications

• Previous experience supporting UX research operations or design systems management
• Familiarity with tools like Figma, Miro, Jira, Looker, and Monday.com
• Experience supporting scaling design organizations, especially in SaaS or health tech

Benefits

• Minimum annual salary of $73,100 and maximum annual salary of $109,600
• Remote work