Dane Street is hiring a
Desktop Analyst II

Summary

The Desktop Analyst II role at Dane Street involves system analysis, technical support, project management, and supervision. Relevant experience in healthcare or insurance is preferred. Benefits include health insurance, retirement plans, performance bonuses, life insurance options, hospital indemnity, critical illness, accident indemnity, pet insurance plans, basic life insurance, short-term disability, long-term disability coverage, a generous paid time off policy, a 401k plan with company match, Apple equipment, and a media stipend for remote workspace.

Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred
• Business experience in a healthcare and/or insurance setting is preferred
• Present exceptional communication skills with a clear understanding of company business lines
• The ability to apply critical thinking, manage time efficiently and meet specific deadlines
• Computer literacy and typing skills are essential

Responsibilities

• Perform system analysis for the determination of appropriate hardware, software, or application functionality
• Provide additional technical support to remediate any system issues that can cause interruptions in users’ devices
• Project planning, execution, and implementation based on project objectives outlined by the Manager of Development and Infrastructure
• Auditing licenses across all user essentials software
• Removing licenses for Deactivated Users
• Downgrading on plans as needed based on usage
• Record keeping of the licenses per users in the organization
• Routinely check-ups on Software Updates
• Ensure that updates are pushed accordingly to JAMF
• Involvement in HiTrust Certification Renewal
• Provide evidence for IT requirements in accordance with HiTrust and Dane Street Policies
• Infrastructure Hardware Management and Maintenance
• Assist with onsite inventory management at Dane Street’s offices
• Ensure that it is kept under secure conditions at all times, and available for reassignment and/or business continuity
• Inventory Maintenance
• Auditing the records on a weekly tracking
• Replenishment on accessories and devices
• Testing accessories and devices to confirm functionality
• Security initiatives
• Continued efforts to provide Security initiatives consistent with Dane Street Policies
• Ensure that user’s devices and systems are up to date on necessary updates
• Preparation of New Hire Equipments
• Oversee the installation and configuration of new systems & software based upon the role of the team member
• Supervise Desktop Analyst I tasks such as Zendesk Support tickets, New Hire Equipment Hardware Setup, New Hire Equipment Software Setup, Training on IT Processes, Out of Office notifications
• Other duties & special projects, as assigned and based on business needs

Benefits

• Health insurance
• Retirement benefits
• Performance bonuses
• Life and disability insurance
• Paid time off
• Remote work, flexible hours
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• A generous paid time off policy
• A 401k plan with a company match
• Apple equipment and a media stipend for remote workspace