Destination Expert And City Host

Summary

Join JayWay Travel, a leading European travel agency, as a full-time Madrid-based employee supporting our European expansion. You will welcome guests, liaise with local partners, prepare guests for their trips, handle bookings, provide exceptional customer service, and contribute to marketing projects. This fully remote position requires excellent English and Spanish skills, tourism industry experience, and strong organizational abilities. We offer competitive pay, comprehensive training, a vibrant work atmosphere, a wellness budget, travel opportunities, and performance bonuses. We value unique skills and offer a fair and detailed hiring process.

Requirements

• Candidate must be permanently based in Madrid, Spain
• Very good written and spoken English and Spanish
• Thorough knowledge of and a passion for your city, country, and region
• Enthusiasm for leisure and travel in general
• Experience working in the tourism industry
• Exceptional Customer Service Skills
• Planning and Coordination Skills
• Problem Solving Skills
• Flexibility and Adaptability
• Impeccable time-keeping and organizational skills

Responsibilities

• Welcoming our guests upon arrival in the city
• Communicating with our local partners (hotels, tour, and transfer providers)
• Preparing our guests for their trip before arrival
• Making bookings for the various services that make up a guest's trip
• Being available by phone to guests from morning to evening
• Keeping updated on events taking place in the city, country, and region
• Providing activity and dining recommendations (and making reservations)
• Building on our internal destination knowledge, which is shared with guests
• Writing or researching content for our blog and social channels in the off-season period
• Customer service duties, including guest feedback
• Assisting with company marketing projects

Benefits

• Competitive pay
• Comprehensive training and development
• Vibrant & Collaborative Work Atmosphere
• Fully remote-work position
• Company laptop provided
• Dedicated Wellness Budget
• Travel opportunities
• Specialized training sessions in Europe
• Performance bonuses