Developer Advocate

Summary

Join Aircall as a Developer Advocate and support technology partners in building top-tier integrations while engaging with the broader developer community. You will leverage your API and integration expertise to inspire and support partners and developers in building innovative solutions using Aircall's platform. Key responsibilities include guiding partners and developers, maintaining and expanding the Developer Portal and SDKs, developing code and content to empower developers, scaling developer relations efforts, serving as the voice of developers within Aircall, and actively participating in developer communities. The ideal candidate possesses a solid understanding of integration development and APIs, excels at building relationships, is self-driven, and communicates exceptionally well. Aircall offers a unique work environment, opportunities for growth, and a competitive salary and benefits package.

Requirements

• You have a solid understanding of integration development and APIs
• You can quickly write code examples, demos, and sample integrations to help other developers understand and adopt our APIs
• You’re great at building and maintaining strong relationships with external partners and developers, offering both technical guidance and strategic insight
• You’re self-driven, organized, and thrive in fast-paced, constantly evolving environments
• You’re curious about the business side of partnerships and want to understand what drives partner needs and goals
• Self-starter attitude, empathetic, and motivated to serve developers and make the colleagues around you better
• You communicate exceptionally well and know how to engage both technical and non-technical audiences
• You excel at writing clear, actionable documentation that makes complex technical details easy to understand
• You’re fluent in English

Responsibilities

• Support and guide partners and developers building, testing, and optimizing integrations with Aircall, providing insights, assets, and troubleshooting support as needed
• Work closely with internal teams to maintain and expand our Developer Portal, SDKs, public API resources
• Own, maintain, and expand integration knowledge resources to ensure our internal teams and customers have complete, accurate information
• Develop code and content that empowers developers to succeed with Aircall, fostering genuine engagement that drives our business
• Determine how to scale our developer relations efforts. As we find success and identify the most effective and efficient ways to reach and support even more developers
• Serve as the voice of developers within Aircall. Collect feedback, uncover pain points, and advocate for enhancements to our products, documentation, and overall developer experience
• Actively participate in developer forums, social media groups and online communities through answering questions and generating relevant discussions related to our audience

Preferred Qualifications

• You have previous experience as a Developer Advocate, Solutions Engineer, Implementation Consultant, or in a similar role
• You have previous experience in creating publicly-available high quality, customer-facing technical content such as videos, written content, research publications
• You have experience managing projects and coordinating tasks, timelines, and stakeholders to deliver successful outcomes
• You have experience in a partnerships' role
• You’re familiar with CCaaS, UCaaS, or SaaS platforms
• Knowledge of data analysis to track engagement and assess the impact of developer initiatives

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)