Developer Advocate

Summary

Join our growing team at Unlayer as a passionate and skilled Developer Advocate to bridge the gap between product development and developer community, creating technical documentation, engaging with developers, and collaborating with internal teams.

Requirements

• 3+ years of experience in software development, preferably in web technologies
• Advanced understanding of HTML, CSS, Javascript & SDK
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users
• Ability to remain calm and professional in challenging situations
• Strong problem-solving skills and attention to detail
• Experience with public speaking and presenting technical concepts to diverse audiences
• Passion for developer tools and email marketing technologies
• Must be able to work EST or CST hours
• Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field
• Experience with email design and development
• Understanding of Vanilla JS, Vue, Angular and React a plus
• Previous experience in a developer relations or advocacy role
• Contributions to open-source projects
• Familiarity with customer support software (ie: Intercom) and ticketing systems is a plus

Responsibilities

• Create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK
• Engage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedback
• Develop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilities
• Collaborate with the product team to incorporate developer feedback into future product roadmaps
• Assist in troubleshooting and resolving developer issues
• Diagnose and troubleshoot software issues reported by customers, including but not limited to user interface problems, integration issues, and API errors
• Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, both independently and through guided troubleshooting sessions
• Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements
• Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve and reduce support inquiries

Benefits

• Competitive market salary
• Annual increments and performance-based bonuses
• Comprehensive medical insurance for employees, spouses, and children
• Learning and development allowance
• Provident fund and EOBI
• Remote work
• Health and Fitness Allowance