Developer Community Manager

Summary

Join Instrument, a remote-first digital agency, as a dedicated Community Manager for a Discord developer community. You will be the daily voice, engaging with approximately 50 messages per day, providing timely support (within 24 hours), and ensuring smooth channel operations. Responsibilities include routing technical questions, welcoming new members, moderating discussions, and cross-posting announcements. This freelance position requires 2+ years of community management experience, strong written communication, and basic AR/VR/XR understanding. Experience with Discord moderation and developer communities is essential. The role is a freelance opportunity from December 2nd to January 31st, at 40 hours/week, with a pay range of $65-84 per hour, adjusted based on location.

Requirements

• 2+ years community management experience
• Strong written communication skills
• Basic technical understanding of AR/VR/XR concepts
• Experience with Discord moderation
• Ability to maintain consistent, on-brand voice
• Strong problem-solving and prioritization skills
• Experience managing online communities

Responsibilities

• Maintain a consistent daily presence in the community, engaging with approximately 50 messages per day
• Respond to community queries within 24 hours
• Welcome and guide new members to ensure a positive onboarding experience
• Route technical questions to the appropriate channels for resolution
• Monitor and moderate discussions to maintain a respectful and productive environment
• Cross-post key announcements to keep members informed
• Monitor existing channels to ensure proper organization and functionality
• Implement basic spam defense measures to maintain channel integrity
• Maintain channel organization and ensure messages are routed correctly
• Update pinned resources as needed to keep information accessible and current
• Maintain and update FAQs and other community resources
• Document support trends to identify recurring issues and opportunities for improvement
• Track engagement metrics to measure community activity and growth
• Support basic community initiatives to enhance member engagement and satisfaction

Preferred Qualifications

• Experience with developer communities
• Familiarity with Snap Lens Studio or Camera Kit
• Understanding of AR development workflow
• Experience with discord bot management or configuration
• Background in technical support

Benefits

• Pay Range: $65-84 per hour
• Remote work