Dev/Prod Support Specialist

Summary

Join Platform Science as a T2 Prod/Dev Support Specialist, Partners and contribute to the growth of a rapidly expanding business area. This remote role (with approximately 10% travel) requires building strong relationships with internal and external teams, analyzing partner support processes, and developing internal support plans. You will work to understand integration and onboarding requirements for partner applications, manage escalation processes, and guide business teams on go-to-market strategies. The position demands strong communication, technical understanding of telematics, and experience in the transportation and logistics industry. Platform Science offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, 401k, paid time off, and parental leave.

Requirements

• Bachelor’s degree, preferably in a technical discipline
• Experience working in the Transportation and Logistics industry with key products such as Transportation Management Systems (TMS) (i.e. TMW, McCleod, ICC) and route management or distribution software
• 4+ years of industry related knowledge and experience in both hardware and software support or 2+ years at Platform Science in a customer facing or support role
• Ability to learn and stay current on the Platform Science product suite and transportation industry direction
• Strong knowledge of DOT/FMCSA Regulations
• Familiar with Transportation Management System (TMS) products (i.e. TMW, McCleod, ICC, etc.) and route management or distribution software
• Demonstrated experience guiding internal teams with confidence and integrity
• Excellent planning, organization, and implementation skills
• Strong technical understanding of telematics products and solutions with strong troubleshooting skills
• Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
• Proven experience of understanding, organizing and facilitating through customer requests and concerns

Responsibilities

• Building solid relationships with the PS Business Development Team, New and Existing Partners, as well as internal sales, product, and support teams
• Doing discovery and analysis of new and existing partner support processes, training curriculums and documentation to build an internal support plan for PS Technical Support
• Work effectively to fully understand integration and onboarding requirements for partner applications & services as related to the PS Platform
• Develop and manage the internal partner escalation process
• Providing guidance to business DEV, marketing and sales teams as they develop go-to-market strategies for partner offerings that adheres to the support needs of PS
• Presenting new partner opportunities to the internal Technical Support Team including process development, implementation of appropriate training, and management of the Partner Escalation process

Preferred Qualifications

Proficiency with Salesforce

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurances
• AD&D and life insurance
• 401k plan
• Paid vacation, sick leave and holidays
• Six weeks of paid parental leave