FMG is hiring a
DIFM Concierge

Summary

The job is for a DIFM Concierge at a marketing software company who will provide support to customers, ensure an exceptional customer experience, and guide them in executing marketing strategies. The role requires at least 2 years of customer service experience and offers a compensation range of $19.00-$22.00/per hour.

Requirements

At least 2 years of experience in Customer Service

Responsibilities

• Provide ongoing support to customers and staff
• Provide knowledge of FMG products and services
• Provide basic understanding of compliance relationships through FMG
• Primary account management while providing the highest level of ongoing support to customers who have purchased our highest level of service
• Respond to customer inquiries and requests for assistance by telephone or email
• Keep records of customer interactions, details of inquiries, comments and complaints
• Proactively manage personal workload and readily communicate the need for additional support to lead or manager

Benefits

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay Telehealth plan, Dental, Vision, Health Savings Account (HSA) with generous employer contributions, Flexible Spending Accounts (FSA), Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage, Company-paid Short & Long Term Disability coverage, Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)