DIFM Concierge

Summary

Join our team as a creative and resourceful individual who provides support to customers and ensures an exceptional customer experience. As the FMG DIFM Concierge, you will have intimate knowledge of the FMG services and products and guide customers in executing marketing strategies utilizing FMG's products and tools.

Requirements

At least 2 years of experience in Customer Service

Responsibilities

• Provide ongoing support to customers and staff
• Provide knowledge of FMG products and services
• Provide basic understanding of compliance relationships through FMG
• Provide basic knowledge of all departments' processes and procedures
• Primary account management while providing the highest level of ongoing support to customers who have purchased our highest level of service
• Provide specific advice to customers to help them identify and resolve challenges, and continuously move their marketing forward
• Respond to customer inquiries and requests for assistance by telephone or email
• Keep records of customer interactions, details of inquiries, comments and complaints
• Promptly respond to customers' concerns and provide solutions
• Proactively manage personal workload and readily communicate the need for additional support to lead or manager
• Understand client goals and provide suggestions based on account history and current needs
• Assist customers in leveraging the marketing tools within the FMG Dashboard to include client/prospect segmentation