Difm Concierge

Summary

Join FMG as a DIFM Concierge and provide exceptional customer support to small business owners using our marketing software. You will leverage your customer service expertise and product knowledge to guide clients in executing marketing strategies. This role requires at least two years of customer service experience and involves managing client accounts, responding to inquiries, and proactively addressing concerns. FMG offers a comprehensive benefits package including generous paid time off, robust insurance plans, retirement matching, and various employee perks. The position offers a competitive hourly rate and a supportive work environment.

Requirements

• At least 2 years of experience in Customer Service
• This is a full-time position with working hours established by the Manager

Responsibilities

• Provide ongoing support to customers and staff
• Provide knowledge of FMG products and services
• Provide basic understanding of compliance relationships through FMG
• Provide basic knowledge of all departments’ processes and procedures
• Primary account management while providing the highest level of ongoing support to customers who have purchased our highest level of service
• Provide specific advice to customers to help them identify and resolve challenges, and continuously move their marketing forward
• Respond to customer inquiries and requests for assistance by telephone or email
• Keep records of customer interactions, details of inquiries, comments and complaints
• Promptly respond to customers’ concerns and provide solutions
• Proactively manage personal workload and readily communicate the need for additional support to lead or manager
• Understand client goals and provide suggestions based on account history and current needs
• Assist customers in leveraging the marketing tools within the FMG Dashboard to include client/prospect segmentation
• You will share and review a monthly content calendar and a marketing strategy with each of your customers within your book of business
• Assist with calendar execution and case work as needed
• Access to a private & secure workspace, free from distractions
• Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
• An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)

Benefits

• Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
• Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave
• Robust Insurance Plan including: Medical with $0 co-pay Telehealth plan
• Dental
• Vision
• Health Savings Account (HSA) with generous employer contributions
• Flexible Spending Accounts (FSA)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-paid Short & Long Term Disability coverage
• Company-paid Employee Assistance Program (EAP)
• Matching 401(k) with immediate full vesting
• Employee Events Committee that plans fun in-person and virtual events
• On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
• Internet & Gym Reimbursement!
• Work computer equipment is provided to help you succeed :)