Spectrum.Life is hiring a
Digital Advice Line Counsellor

Summary

The job is for a Psychotherapist/Counsellor at Spectrum.Life, a digital health and wellbeing solutions provider. The role involves evaluating client needs, conducting screenings, risk assessments, and providing immediate telephone/video crisis counselling. The position requires a recognized qualification in Counselling or Psychotherapy, strong computer skills, empathy, good listening skills, flexibility to work shifts, and experience working with a variety of clients.

Requirements

• Hold a recognized qualification in Counselling or Psychotherapy at Level 5 or higher relevant qualification in Counselling
• Minimum of 100 accrued counselling hours
• Individual membership and registration with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process (i.e. IACP, BACP, BPC, NCPS, UKCP, BABCP, COSCA, ICP, APPI, PSI)
• Strong computer skills and mastering current software and applications (such as Microsoft Office)
• Ability to work at a fast-paced environment and to meet key objectives around call volume/ video consultations and quality
• Ability to adapt to both the ever changing client and organizational needs
• Ability to work in a fast-paced environment and to multi-task, when needed
• Strong empathy and listening skills
• Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs
• Experience working with a variety of clients reflecting a wide range of clinical presentations
• Experience of screening clients & carrying out initial screening appointments
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc
• Good clinical judgement and understanding of your responsibilities regarding confidentiality
• Ability to work over the phone, video, and through chat
• Strong interpersonal and communication skills

Responsibilities

• Evaluate the needs of clients
• Conduct screening assessments over the phone with individuals wishing to engage with EAP services
• Perform risk assessments and implement risk management plans as appropriate
• Provide immediate telephone/video crisis counselling/interventions to employees and family members of customer organisations
• Identify the presenting problem and determine appropriate service response level as per case response level standards
• Meet key objectives around call volume and quality
• Serve as the first point of contact to clients via phone, sms, live chat, and WhatsApp
• Operate within all policies, procedures, and guidelines of the EAP service
• Participate in team meetings and attend other meetings as deemed necessary
• Review and handle cases/queries that need to be investigated/escalated either from individual service user perspective or client organisational level
• Liaise with clinical governance around complex, high risk case
• Work collaboratively with other clinical and non-clinical teams to ensure a seamless client experience for our clients

Preferred Qualifications

• Experience working with clients using short term models of therapeutic intervention, particularly CBT
• Experience working within a busy EAP service
• Experience working on phone lines and video

Benefits

• Full-time permanent contract
• Work from home
• Salary: £27,000 per annum plus 10% Quarterly Quality Award+ employee benefits
• Career Progression for clinical and non-clinical colleagues
• 1 hour of individual clinical supervision per month in-house
• Extensive list of employee perks and benefits (link provided)