Spectrum.Life is hiring a
Digital Client Care Counsellor

Summary

The job is for a Digital Client Care Counsellor at Spectrum.Life, a mental health innovator. The role involves providing professional services to clients experiencing mild to moderate mental health difficulties, conducting screening assessments, making recommendations, delivering brief interventions, and overseeing case management.

Requirements

• A recognized qualification in Counselling or Psychotherapy at Bachelor's level or higher, with a minimum of 5 years post-qualification experience
• Full accredited membership of a recognised professional body or organisation which is governed by a recognised code of ethics and disciplinary process (i.e. IACP, BACP, BPC, UKCP, BABCP, COSCA, ICP, APPI, PSI etc)
• Experience working with a variety of clients reflecting a wide range of clinical presentations
• Experience of screening clients & carrying out initial screening appointments

Responsibilities

• Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties
• Conducting risk assessments and implementing risk management plans as appropriate, with the support of our Psychological Triage team
• Identifying current supports available to individuals contacting the service and developing goal-focused, collaborative action plans
• Providing brief goal-focused therapeutic support to individuals contacting the service
• Answering calls and maintaining a busy shared mail inbox
• Scheduling appointments, liaising with clients and clinicians
• Liaising and consulting with other professionals working across the service as appropriate
• Contributing to research and evaluation of the EAP service as required
• Operating within all policies, procedures and guidelines of the SH and EAP service
• Participating in team meetings and attending other meetings as deemed necessary
• Being flexible regarding working hours in line with the needs of the project (incorporating occasional late evening and weekend work)
• Reviewing and handling of cases/queries that need to be investigated/escalated either from individual service user perspective or client organisational level
• Liaising with clinical governance around complex, high risk case
• Working on specific tasks required relating to service development, expansion of service
• Working as scheduled on an on-call basis approximately once per month for overflow calls requiring urgent attention for a 24 hr period at a time 9 AM to 9 AM

Preferred Qualifications

• Experience working with clients using short-term models of therapeutic intervention, particularly CBT
• Experience working within an EAP service
• Experience working on phone lines
• Ability to work therapeutically in a language other than English
• Open to working a non-standard schedule (i.e., outside 9am to 5pm)

Benefits

• Full-time permanent contract
• Work from home
• Competitive salary (Dependent on experience) plus 10% Quarterly Quality Award + employee benefits
• 25 days annual leave
• A welcoming and supportive multidisciplinary team of colleagues who share your passion
• Training, guidance and support to allow you to do your role to the best of your ability
• Opportunities to develop your skills and expertise through learning and training
• The chance to contribute to the development and shaping of a new and exciting service
• Working for an organisation that is striving to improve as many lives as possible where values genuinely drive the day-to-day work and decisions at all levels within the company