Digital Conversational Ai Engineer

Summary

Join our team as a Conversational AI Engineer to design, build, and optimize AI-powered chatbots and voice assistants. You will focus on training, tuning, and analyzing AI models for voice-based interactions, ensuring seamless user experiences. This role centers on post-transcription processing, leveraging Azure Bot Framework and Conversational Language Understanding (CLU). The ideal candidate possesses expertise in NLP, Azure Cognitive Services – CLU, and model tuning within a voice IVR-style platform. You will be responsible for developing and optimizing models within Azure Cognitive Services, focusing on NLU and system integration for effective human-AI interactions. This position requires collaboration with data scientists and software engineers to enhance chatbot capabilities.

Requirements

• Have experience with Azure Cognitive Services - CLU (Conversational Language Understanding)
• Have experience continuously improving chatbot performance via analysis to improve experience and model accuracy
• Have prior experience with voice channel and transcription that is fed into a chatbot
• Be collaborative and able to work in a team environment

Responsibilities

• Build and fine-tune Conversational Language Understanding (CLU) models in platforms like Azure Language Studio
• Train intents, entities, and utterances for better chatbot comprehension
• Implement context handling to maintain conversation flow across multiple turns
• Integrate speech-to-text (STT) and text-to-speech (TTS) services for voice-based interactions
• Continuously improve chatbot performance by analyzing user interactions and model accuracy
• Conduct unit testing, regression testing, and A/B testing to validate bot performance
• Identify and fix misclassifications, intent overlaps, and response errors
• Use analytics tools to track user behavior and refine interactions
• Ensure compliance with AI ethics policies
• Work with data scientists and software engineers to enhance chatbot capabilities
• Stay updated on NLP advancements, Azure AI updates, and emerging conversational AI trends
• Communicate chatbot performance insights

Preferred Qualifications

Have experience on the voice side of tuning