Digital Correspondence Chat Virtual Assistant

Summary

Join 20four7VA as a Digital Correspondence (CHAT) Virtual Assistant! This intermediate to advanced-level position requires 40 hours per week, working a rotating schedule within the EST time zone. You will provide chat-based customer service, manage communications, process digital data (minimum 150 emails daily), and ensure high customer satisfaction. The ideal candidate is fluent in English, proficient in Microsoft Office, and possesses strong multitasking and problem-solving skills. Based in the Philippines or Mexico, you'll receive competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive work environment.

Requirements

• Fluency in English (reading, writing, and speaking)
• Proficiency in Microsoft Office, including Outlook and Teams (MS Forms preferred)
• Typing speed of at least 35 words per minute
• Strong multitasking abilities and attention to detail
• Self-motivation and the ability to work independently
• Inhouse software called: VANTACA (client to train); web-based
• MS Office – mandatory Outlook, Teams

Responsibilities

• Provide chat-based customer service during client’s business hours
• Produce professional written correspondence and manage communications effectively
• Ensure high levels of customer satisfaction by meeting performance metrics
• Process and manage digital data, handling a minimum of 150 emails daily
• Demonstrate reliability in attendance and offer enthusiastic team support
• Adapt to a rotating schedule and maintain flexibility in work hours
• Assist in resolving customer concerns with strong problem-solving skills
• Maintain a professional tone and use proper grammar and punctuation when responding to customer via chat or email

Preferred Qualifications

MS Forms - preferred (and will be used)

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you