Viamericas is hiring a
Digital Representative Tier 1

Summary

Join Viamericas as a Digital Representative to review and release transactions on digital channels, handle customer inquiries, and ensure information security compliance. This role requires at least two years of experience with fraud verifications, proficient computer skills, good command of English, and a college degree in Business or related field.

Requirements

• College Degree in Business or any related field is preferred
• At least two years of experience with fraud verifications
• Good command of English Language (verbal and written)
• Excellent verbal and writing communication skills
• Proficient computer skills, included but not limited to Microsoft office suite (word, excel, power point excel)
• Have a good attitude, and problem-solving abilities
• Customer focus approach
• Ability to be flexible with work hours to meet business needs

Responsibilities

• Respond to inbound and outbound calls from customers
• Review and screen of new senders
• Assist with the release, modification, and cancellation of transactions
• Manage the account activation for digital senders’ accounts
• Handle email inquiries and requests for documents when necessary
• Review documents and approvals of transactions
• Monitor competitor’s rate on an hourly basis
• Adjust the exchange rate on Viamericas digital channels on an hourly basis
• Make calls to verify accounts, activations, and approvals
• Contact customers for collections of returned transactions
• Upload documents and release them from compliance hold
• Support customer inquiries by chat
• Monitor refund requests in coordination with the appropriate departments

Preferred Qualifications

Money transfer industry experience is a plus

Benefits

Working office Conditions with a hybrid work schedule