Director, AMS Mid-Market Solution Consultant

Summary

Join ServiceNow as a Director, AMS Mid-Market Solution Consulting, leading a team of solution consultants. This leadership role requires overseeing the team's alignment with company goals, developing and executing strategic visions, and driving customer success. You will serve as a trusted advisor to clients, collaborating with sales leadership on go-to-market strategies, and ensuring operational excellence. The position demands strong leadership, communication, and results-oriented skills, along with extensive experience in solution consulting and the mid-market space. ServiceNow offers a competitive salary, equity, benefits, and professional development opportunities.

Requirements

• Experience: 7+ years of experience in solution consulting, with at least 3 years in leadership roles overseeing solution consultants or similar functions in the Mid-Market space. Proven track record in managing complex deals, driving customer success, and leading large, diverse teams
• Industry Expertise: Deep understanding of the Mid-Market customer segment, including their unique challenges, opportunities, and buying behaviors
• Leadership: Exceptional leadership skills, with the ability to inspire, develop, and guide teams. Strong track record of building high-performing teams and creating a positive, inclusive culture
• Communication & Influence: Excellent communication, presentation, and interpersonal skills. Ability to influence and collaborate with senior leaders, sales teams, customers, and other stakeholders
• Results-Oriented: Strong focus on driving results, with a proven ability to meet and exceed business goals. Comfortable working in a fast-paced, dynamic environment

Responsibilities

• Lead the AMS team of Mid-Market solution consultants, ensuring alignment with overall company goals while fostering a culture of collaboration, accountability, and continuous learning
• Develop and execute the strategic vision for the AMS Mid-Market Solution Consulting team. Collaborate with senior leadership and key stakeholders to shape and deliver solutioning strategies for Mid-Market customers
• Serve as a trusted advisor to our customers, helping them understand how ServiceNow can drive digital transformation and solve their business challenges. Build and maintain strong relationships with key decision-makers
• Partner with the sales leadership team to define and drive go-to-market strategies. Provide expertise during sales cycles to ensure successful positioning of ServiceNow’s solutions, increasing win rates, and customer satisfaction
• Ensure the efficient and effective delivery of solutions by implementing best practices, processes, and tools. Optimize resources to ensure the team is delivering the highest level of service and value to our customers
• Cultivate a high-performing, engaged team through mentorship, training, and professional development opportunities. Create a path for career growth within the organization
• Stay on top of industry trends and customer needs, adapting strategies to meet the evolving demands of the Mid-Market segment

Preferred Qualifications

Experience working within the enterprise software space, particularly in cloud-based solutions, is highly preferred

Benefits

• Base pay of $171,675 to $283,275, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs