Director, BPO Strategy & Governance

Summary

Join Oscar's Shared Services & Transformation team as the Director, BPO Strategy & Governance. Lead a team of Program Managers focusing on core and future initiatives for the internal BPO division. You will play a critical role in the daily operations of onshore and offshore business units, ensuring high standards and exceptional service. Oversee crucial deliverables for successful Oscar partnerships, managing cross-functional work streams and informing stakeholders. Build a scalable operating model for external partnerships. This role reports to the Sr. Director, Shared Services & Transformation and offers a blended work culture with remote options. Compensation includes a competitive salary, benefits, unlimited vacation, equity grants, and annual performance bonuses.

Requirements

• 10+ years of experience with direct BPO interaction or vendor specific experience
• 10+ years of experience with Procurement or Contract Management functions
• 8+ years of experience working with teams in multiple locations and within multiple disciplines
• 8+ years of experience managing and scaling large projects and business processes
• 8+ years coaching and developing project-based teams
• 6+ years of experience in LEAN, Six Sigma, Project Management or other improvement methodologies
• 6+ years of experience using data and metrics to drive appropriate root cause analysis and action planning

Responsibilities

• Shape the vision / strategy for the BPO Strategy & Governance team specifically around operationally sound principles and guidelines
• Adept in data analysis and reporting capabilities with an understanding of being able to sort through complex problems and initiatives
• Provide effective direction and inspiration to all levels across Oscar Operations
• Responsible for ongoing career development of direct reports while maintaining culture and employee satisfaction
• Utilize project management tracking techniques and tools and adjust approach based on measured outcomes across simultaneously operating projects
• Provides ongoing consultation, reflection, and business process adjustment support to operational counterparts and vendors alike
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Experience in Healthcare, Contact Center, or related field with a BPO presence
• Operational improvement certification - Green or Advanced belt certification
• LEAN or Project Management certification
• Bachelor's Level Education

Benefits

• Employee benefits
• Participation in Oscar's unlimited vacation program
• Company equity grants
• Annual performance bonuses
• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements