Director, Clinical Informatics

Summary

Join Ro, a leading direct-to-patient healthcare company, as the Director of Clinical Informatics and help shape the future of our clinical workflows and electronic medical record system. Reporting to the Chief of Staff to the Chief Medical Officer and Clinical Informatics, you will collaborate with various teams to design and build innovative technology that empowers patients and enhances physician capabilities. You will reimagine the provider and patient experience, bridge the gap between clinical expertise and technology, ensure compliance, and document best practices. This role requires a strong clinical background, expertise in EHR systems and healthcare technology, and data engineering skills. Ro offers a competitive salary and benefits package, including flexible work arrangements.

Requirements

• 8+ years of work experience with 3+ years in Clinical Informatics/Innovation
• 3+ years experience and skill in using SQL, PL-SQL (or similar) for data query, data engineering, and data maintenance, working in relational database(s)-Python experience is a plus
• Experience with development and/or management of healthcare data used to drive electronic medical record systems - including controlled/standardized medical vocabularies such as ICD10, SNOMED-CT, Drug Databases, and others
• Experience with innovating, developing, and implementing technology/devices/features within the healthcare environment
• Strong point of view on the benefit of Clinical Decision Support within the workflow and experience with design and implementation of these systems
• Experience with using information technology and EMRs to deliver healthcare, ideally in an outpatient setting
• Strong leadership, people skills, and collaboration skills
• Outstanding written and verbal communication skills - including flow-charting and workflow mapping

Responsibilities

• Reimagine the provider and provider-patient experience in collaboration with the Clinical Product Strategy team—conceptualizing the ideal care journey and problem-solving innovative ways to bring that vision to life
• Bridge the gap between clinical expertise and technology , serving as a clinical liaison to the tech-org. You’ll translate in-person workflows into seamless digital health experiences, optimizing our homegrown care delivery platforms (Care Center and Pharmacy platforms) to enhance care delivery, streamline tracking and auditing, and drive continuous improvement
• Ensure compliance without compromising innovation —working closely with the legal team to align clinical documentation with regulatory guidance while maintaining flexibility for future advancements
• Document and define clinical informatics best practices —developing clear, actionable requirements for projects and working with the broader clinical team to ensure alignment and execution
• Foster collaboration and feedback loops within the larger clinical team, ensuring open communication, shared insights, and a collective approach to problem-solving
• Work side by side with product and technology teams throughout the development process—providing input, refining functionality, and ensuring clinical requirements are not just met but exceeded
• Leverage your expertise in clinical data and informatics , acting as a data engineer and developer when needed—whether it’s creating clinical datasets, mapping to standard concepts, or querying data within a relational database
• Be the essential link between the medical practice leadership and the tech-org , ensuring that the needs and insights of Pharmacists, Physicians, Nurse Practitioners, and Nurses who use the platform are effectively translated into the technology that powers their work

Preferred Qualifications

• MD, DO, DNP, RN degree or equivalent is preferred, but not required
• Experience with / knowledge of regulatory requirements such as HIPAA a plus
• Experience working in a fast-paced, high-intensity environment (startup experience is a plus)
• Experience working in telemedicine is a plus
• Experience working in Snowflake is a plus

Benefits

• The target base salary for this position ranges from $201,000 to $226,000, in addition to a competitive benefits package (as applicable)
• Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States
• For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays
• For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites)