Director, Cobra And Billing Service

Summary

Join bswift as a Director-level Operations Manager to lead the COBRA and Billing team in Specialty Services. You will manage a team of 20-40, overseeing time-sensitive and compliance-minded work. Responsibilities include process improvement, performance management, data-driven dashboard design, and consultation with internal and external customers. The ideal candidate possesses a Bachelor's degree, 8+ years of related experience, and 4+ years in process definition and implementation. bswift offers a competitive compensation package, comprehensive health benefits, remote-first work environment, retirement savings plans, professional development opportunities, and a supportive culture.

Requirements

• Bachelor's degree (B. A. or B.S) from four-year college or university; and eight or more years related experience and/or training; or equivalent combination of education and experience
• 4+ Years of Process Definition and Implementation
• Experience with offshore operation teams
• Must be proficient with MS Office– including: MS Word, MS Power Point, and Excel
• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Comfortable presenting to senior leaders on your projects/initiatives
• Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
• Must be able to manage multiple projects concurrently
• Critical thinking and creative ideation for continued growth
• High level of productivity, commitment, organization, and accuracy/thoroughness
• Strong analytical skill set and ability to effectively use data for strategy
• Must possess a passion for teamwork, client service and reaching business results through problem solving

Responsibilities

• Lead and manage ongoing delivery of a shared service team performing time-sensitive and compliance-minded work
• Identify, lead the charge and implement process improvements on a scale ranging from the minutiae (e.g., changing one step of a standard process to improve overall quality) to transformation (e.g., automation efforts, scalability projects, technical enhancements definition)
• Manager of managers – goal-setting, measurement, performance coaching, knowledge sharing
• Design/implement data driven dashboards to aid in performance management
• Maintain documentation standards to ensure consistency and quality of execution
• Consult with internal (and occasionally external) customers on best practices, risks involved in deviation, and process flows
• Own workload management, capacity planning staffing, succession planning for a team of managers and practitioners – span is 20-40 teammates
• Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems and processes owned with the team
• Work closely with one or more SVPs/VPs/Directors to provide outstanding support during deployment and burn-in of projects
• Measures of success are the KPIs for timeliness, accuracy and utilization of the span of control, including globally-sourced support teams
• Responsible for special projects as assigned

Preferred Qualifications

• Six Sigma, Lean or Kaizen formal training
• Current or previous H&W benefits administration experience
• COBRA/Direct Bill experience
• Benefit industry certifications

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work