Director, Development Operations

Summary

Join Jobs for the Future (JFF) as their new Director, Development Operations! This newly created role will help build a best-in-class development operations function to support JFF's mission and ambitious fundraising goals. You will be responsible for data management, reporting, analysis, process improvement, and collaborating with various teams. The ideal candidate is a strong project manager and analyst with experience in fundraising data systems and CRM tools (preferably Salesforce). JFF offers a competitive salary, comprehensive benefits, flexible work arrangements (including remote options and a home office stipend), and a commitment to inclusion and well-being.

Requirements

• You bring a depth of experience in building processes, systems and Development operations that create the conditions for meeting and exceeding ambitious fundraising goals (New hires at the Director I level at JFF typically bring 10+ years of prior professional experience through a combination of full-time, part-time, internship, and/or freelance positions)
• You demonstrate strong understanding of and competence with donor data systems, data strategy, and processes, and are driven by a sense of urgency towards supporting JFF in meeting or exceeding fundraising goals
• You have expertise in IRS and fundraising guidelines ensuring that all guidelines pertaining to the acceptance, processing, and receipting of gifts are followed
• You have experience using CRMs and other fundraising tools, and see the value in maximizing the use of these tools for fundraising; preferably Salesforce
• You have advanced analytical capabilities and can use statistics and data visualization to communicate information and explain trends for different audiences
• You are energized by managing people and/or project teams and bring some experience mentoring and empowering others; You can hold yourself and others accountable for delivering on commitments consistently
• You have experience building relationships across teams within a matrixed organization and place a premium on service-orientation and excellent communication; you build positive relationships with internal leaders and external stakeholders based on trust and building mutual understanding
• You leverage professional development and other learning opportunities to stay current with advances in your field, deepen your subject matter expertise, and support the learning of the Development team
• You possess high energy and passion for JFF’s mission and North Star, and the ability to apply JFF’s core values to all areas of your work
• You are energized by stewarding JFF’s inclusion, belonging, and well-being values and practices within your day-to-day work, including embracing and celebrating the differences that each individual brings to JFF
• You value building positive and collaborative relationships with others, including people whose identities and backgrounds differ from your own

Responsibilities

• Deliver impactful results through effective data management, reporting & analysis
• Collaborate closely with Development colleagues and business units to understand business requirements to create data-driven insights (reports and dashboards) for areas such as fundraising performance, prospect identification, and portfolio management
• Analyze donor, prospect, and fundraising data to identify trends, opportunities, and challenges in partnership with Development colleagues
• Provide regular and ad-hoc analysis and reporting to guide data-driven decisions and present recommendations to stakeholders to support fundraising goals
• Develop performance benchmarks for fundraising and engagement activities
• Implement procedures to ensure data accuracy for fundraising data and support quality data processes for the Development team
• Develop a data integrity review structure and operating plan and lead on-going data management and analysis
• Lead and implement process improvements and deploy systems to increase development operations effectiveness, innovation and quality
• Analyze current fundraising and operational processes, identifying areas for improvement through technology and data solutions
• Lead and collaborate on special projects related to process improvements, data analysis, and technology implementations
• Drive the adoption, use, and enhancement of tools like Salesforce to streamline operational processes
• Enhance internal systems and processes to support an office-wide culture of collaboration and continuous improvement
• Manage gift/grant processing and periodic data audits partnering closely with Development and Finance
• Manage vendor relationships ensuring the best use of technology and tools for Development
• Partner with the AVP, Development Strategy & Operations to create or update necessary development processes and procedures
• Establish and model strong, collaborative relationships with Development, Finance, IT and other JFF colleagues and teams; Partner with IT to evolve systems and tools to meet needs for development
• Lead capacity building and training efforts across the Development team
• Support the development and monitoring of the Development team operating budget

Benefits

• Competitive salaries
• Comprehensive benefits program
• Flexibility and choice as core values in order to support people wherever they are in their lives and careers
• JFF has offices in Boston, Oakland, and Washington, DC; employees are welcome to use JFF office space to work in-person or hybrid, or completely remote
• To improve the employee experience and promote productivity while working remotely, JFF offers an annual home office stipend to all regular full-time and part-time employees
• In addition, new employees receive office equipment as needed