Icertis is hiring a
Director Diamond Accounts

Summary

The job is for a Director of Diamond Accounts at Icertis, a company specializing in contract lifecycle management. The role involves expanding and deepening relationships with key government accounts, acting as a trusted advisor, and collaborating with internal teams to ensure successful adoption and expansion of products. The position requires proven experience in enterprise software sales or account management, particularly within the government sector, and a consultative sales approach.

Requirements

• Proven experience in enterprise software sales or account management, with a deep understanding of the government sector
• Consultative sales approach
• SaaS Expertise, ideally within the Contract Lifecycle Management (CLM) space
• Executive Relationship Management skills
• Customer-Centric Mindset
• Exceptional communication, negotiation, and strategic thinking abilities

Responsibilities

• Drive revenue by upselling and cross-selling within existing government Diamond accounts
• Ensure overall customer satisfaction and foster a strong partnership that positions Icertis as a trusted ally
• Develop and nurture strong, long-term relationships with key stakeholders across your customer portfolio
• Understand customer needs and pain points, and work collaboratively to propose tailored solutions
• Partner with internal teams, including Professional Services and Engineering, to address customer challenges and achieve shared success
• Stay informed about new product releases and work closely with product management to align customer needs with our evolving offerings

Benefits

• Robust medical (physical & mental vision and dental benefits)
• Employee assistance program (EAP)
• Equity (RSUs) and shared ownership in the company
• Generous 401K match
• Flexible work environment
• Paid maternity and paternity leave
• Generous holiday and PTO program
• CaaS (coaching as a service)
• Annual personal development allowance
• 7 Days for Humanity – 7 paid volunteer days annually
• Global and regional DEIB steering committees, employee resource groups (ERGs)
• Global DEIB training programs and guest speakers throughout the year