WhatNot is hiring a
Director, Fraud & Abuse

Summary

The job is for a Director of Fraud & Abuse at Whatnot, a fast-growing livestream shopping platform backed by major investors. The role involves developing and managing a fraud detection strategy, utilizing data analytics and machine learning techniques, collaborating with cross-functional teams, and conducting regular training sessions on fraud prevention best practices.

Requirements

• 10+ years of experience in fraud prevention, risk management, or related roles, with a minimum of 5 years in a leadership capacity
• Bachelor's degree in computer science, information systems, business administration, or a related field. Advanced degree preferred

Responsibilities

• Develop and manage a comprehensive and balanced fraud detection strategy to safeguard the platform from financial loss and maintain buyer and seller trust
• Set goals for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks
• Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them
• Utilize data analytics and machine learning techniques to identify patterns and anomalies indicative of fraudulent behavior, and develop proactive measures to mitigate risks
• Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts
• Collaborate with cross-functional teams including product management, engineering, customer support, and legal to integrate fraud prevention measures into all aspects of our platform and business processes
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of fraud prevention efforts, and provide regular reporting and insights to senior leadership
• Work closely with law enforcement agencies, industry partners, and third-party vendors to investigate and prosecute cases of fraud and abuse, and recover losses where possible
• Conduct regular training sessions and awareness programs to educate employees, sellers, and buyers on fraud prevention best practices and promote a culture of vigilance and integrity

Preferred Qualifications

• Expert knowledge of fraud detection tools, technologies, and methodologies, with hands-on experience in implementing fraud prevention solutions in a high-volume ecommerce environment
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and identify actionable insights to drive decision-making
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels of the organization

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• $1,000 home office setup allowance
• $150 monthly allowance for cell phone and internet
• Care benefits (includes $450 monthly allowance on food, $500 monthly allowance for wellness, $5,000 annual allowance towards Childcare, and $20,000 lifetime benefit for family planning, such as adoption or fertility expenses)
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Parental Leave (includes 16 weeks of paid parental leave + one month gradual return to work)