Director, Global Talent Acquisition - R&D and G&A

Summary

Join Twilio as the next Director, Global Talent Acquisition for R&D and G&A, leading the global talent acquisition strategy and delivering best-in-class hiring outcomes. This role involves driving a cohesive talent strategy, overseeing global operations, partnering with C-Suite leaders, and inspiring a distributed team to attract high-impact talent. You will champion the employer brand, deliver talent intelligence, and build seamless experiences for candidates and partners. The position requires developing end-to-end talent acquisition strategies, overseeing global recruiting, partnering on workforce planning, analyzing talent data, collaborating with employer brand and talent marketing, building strong partnerships with business leadership, leading and developing a global team, and implementing process improvements. The ideal candidate will have extensive experience in talent acquisition, workforce planning, or HR, with a proven track record of success in high-performing organizations. This remote role offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Minimum 10 years of progressive experience in talent acquisition, workforce planning, or HR, with at least 4 years leading large, global teams
• Proven track record developing and executing forward-thinking talent acquisition strategies in high-performing, complex organizations
• Demonstrated ability to build trusted partnerships with business and HR leaders, and the ability to influence at all levels, including executive leadership
• Strong data literacy; fluent in interpreting and leveraging talent analytics, market trends, and using AI/data-driven insights to shape hiring strategy
• Deep expertise in driving inclusive, best-practice recruitment processes, and championing employer brand in multiple, diverse markets
• Experience overseeing large-scale initiatives across global, distributed teams
• Exceptional communication and storyteller with strong stakeholder engagement skills
• Ability to coach, inspire, and grow teams; skilled in change leadership and leads with empathy, clarity, and purpose
• Highly organized, resourceful, and thrives in environments with shifting priorities and high complexity

Responsibilities

• Develop the end-to-end talent acquisition strategy for three C-Suite members in partnership with HRBP, Workforce Planning and Finance for our R&D and G&A functions
• Oversee all aspects of global recruiting driving quality, inclusivity, and operational excellence
• Partner closely on global workforce planning and location strategy to optimize for talent availability and business priorities
• Analyze and leverage talent data and trends in partnership with Talent Research & Intelligence to inform proactive, forward-looking hiring decisions
• Collaborate with Employer Brand and Talent Marketing to attract top talent, amplify our employer value proposition, and ensure consistent, resonant messaging across regions
• Build strong partnerships with business leadership, Human Resources Business Partners (HRBPs), Total Rewards, D&I, People Analytics, and Finance to deliver integrated, business-driven talent solutions
• Lead, coach, and develop a globally dispersed team, including Regional Talent Acquisition Managers and TA Partners, fostering collaboration, inclusion, and high performance
• Continuously identify, recommend, and implement process improvements, leveraging AI and real-time data to enhance stakeholder and candidate experiences
• Drive operational leadership by leading QBRs, reporting on outcomes and insights, and spearheading TA-wide initiatives to advance operational excellence

Preferred Qualifications

• Experience supporting global technology, SaaS, or high-growth companies
• Familiarity with advanced recruiting technology stacks and AI-driven talent platforms

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program