Director, Implementation Biomarker Intelligence

Summary

Join QuartzBio as the Director, Implementation, a key leadership role overseeing successful implementation of SaaS solutions focusing on biomarker intelligence. This role blends strategic leadership with hands-on execution, ensuring high-quality, scalable solutions meeting customer needs and business goals. You will lead and mentor a team of implementation consultants, fostering a culture of continuous improvement and customer-centricity. Responsibilities include leading configuration discussions with clients, setting up automated workflows, and serving as a biomarker data and process expert. The ideal candidate possesses extensive technical expertise and experience managing complex customer-facing projects and teams. This position requires leading the biomarker intelligence implementation strategy and managing a growing team to deliver a high-quality software experience. The role involves significant interaction with pharma and biotech clients.

Requirements

• Bachelor’s degree related field and a minimum of 15 years of relevant work experience in biomarker data and systems management, implementation consulting or technical solutions with a Bachelor’s degree + 15 years of relevant experience
• Master’s degree + 10 years of relevant experience
• PhD + 5 years of relevant experience
• Minimum of 7 years of experience in managing teams
• 8-10 years of experience working in a customer-facing role and leading projects
• Proven track record of successfully leading large-scale, complex implementation projects for enterprise clients, particularly in the pharma R&D data domain
• Ability to identify and leverage existing technologies, internal and external, to address unique challenges
• Extremely strong communications skills, able to effectively lead discussions across variety of topics with an audience of widely divergent experience, background, and educational levels
• Exceptional client-facing skills with the ability to build strong relationships with C-level executives and key stakeholders, especially in the sample management industry
• Comfort working in highly complex, interdependent systems with varying levels of access, flexibility, and input
• Excellent communication and interpersonal skills
• Team player contributing to a positive, collaborative working environment
• Must be able to read, write, speak fluently and comprehend the English language
• Proven executive leadership and strategic impact
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills
• Demonstrated proficiency in business proposals methods and techniques for preparing and presenting business cases, both orally and in writing
• Skill in presenting well-organized and convincing information is clear and efficient and can be understood by all audiences
• Excellent focus on customers, peers, and key vendor relationships to ensure expectations are met
• Ability to establish structures and processes to plan and manage the orderly implementation of change
• Good working knowledge of metrics to forecast project cost, schedule, effort, and quality
• Follow Company's Principle and code of ethics on a day-to-day basis
• Lead the team in understanding and embodying the company's core values
• Provide clear and compelling vision for the organization and communicate it effectively to their teams and stakeholders
• Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy
• Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps and providing development opportunities
• Ability to understand and appreciate the needs and perspectives of their team members, creating a positive and inclusive work environment
• Build strong relationships with their team members, stakeholders, and other leaders in the organization, fostering collaboration and teamwork
• Ability to inspire and motivate their team members, encouraging them to perform at their best and achieve their full potential
• Effectively manage the performance of their team members, providing feedback, setting expectations, and holding individuals accountable for their results
• Effectively manage conflicts that arise within their team or with other teams, working to find solutions that meet everyone's needs
• Delegate tasks and responsibilities to their team members, empowering them to take on more challenging work and develop their skills
• Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success
• Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team
• Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success

Responsibilities

• Lead the implementation of various products for customers by working closely with customers to understand and document requirements and executing those requirements into fully integrated and configured solutions
• Develop and implement operational strategies, policies, and procedures to enhance productivity, quality, and enable scalability
• Develop and execute the implementation strategy aligned with the company's overall business objectives, ensuring the successful deployment of our SaaS solutions
• Collaborate with cross-functional teams, both internally and externally, to ensure seamless integration of products into customer environments and processes
• Train customers on best practices related to our products
• Provide solutions to address specific customer challenges
• Perform work on complex problems of advanced scope and takes the lead in managing projects to completion
• Lead, mentor, and develop a high-performing team of Implementation Consultants, providing guidance on best practices, professional development, and career progression
• Extended work hours may be required to meet business demands
• Define and execute the overall strategy in alignment with the company's business objectives
• Lead and manage multiple teams or departments
• Act as a key decision-maker in executive discussions
• Provide leadership and direction to the organization
• Collaborate with cross-functional teams to define project requirements and timelines
• Continuously improve processes, methodologies, and tools ensuring solutions are scalable, maintainable, repeatable, and secure
• Mentor and coach managers and team members to help them achieve their career goals
• Develops project specifications from business requirements in consultation with end users
• Communicate effectively with executive management and stakeholders
• Manage the project portfolio and ensure project goals are achieved on time and within budget
• Develop and implement strategies and roadmaps
• Manage relationships with vendors and third-party providers
• Other duties as assigned

Benefits

• This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits
• $133,900 — $200,900 USD